Privacy and Data Protection Policy

The public company with the name SAVIL S.A. with TIN 997997943 and number G.E.M.I. 140666004000, based in Thessaloniki, 12th Tagarades Street, PC 57001, and operates an online store (www.sv-hotelsupplies.com) respects and protects the Personal Data (hereinafter: the Data), the visitors of the website of its online store, the users of this website (registered and not), potential customers, customers (traded with its physical or electronic store), suppliers, partners, employees, as well as any person, whose Data may come to its knowledge during the exercise of its commercial activity and the processing of its transactions. . To this end, it undertakes to collect and process the Data in accordance with the provisions of the General Regulation for Data Protection (EU) 679/2016 (hereinafter: GCC) and respecting all the applicable European and national legislation.

What categories of Data are we are processing:

Name, surname, patronymic, working and / or residential address, landline and / or mobile phone number, e-mail address, Tax Registration Number, bank account number, credit or debit card number, gender, date of birth, code access to our online services (in case you have registered in them), Your username on the Social Networking site Facebook (in case you contact us through it). We are also processing information about financial transactions, payments to and from our company and orders to and from our company, which may contain a reference to the above Data categories. We take care to collect only as much Data as is necessary for the purposes for which we are processing it. We collect all or some of the above Data depending on the transaction that takes place (eg the Tax Registration Number will not be requested when you subscribe to our Newsletter, but you will be asked to issue a document in case of product purchase via electronic our store). Our company does not process Special Category Data (“Sensitive Data”).

How we collect the Data we are processing:

We collect your Data exclusively from you yourself during the communication between us in any way, in the context of a contract, transaction, negotiation and / or expression of interest for any kind of cooperation. We specifically collect Your Data when you fill out the contact form on our online store website, when you subscribe to our online store website, when you subscribe to our Newsletter, and when you make purchases through our online store. We do not collect Your Data from or through third parties.

For what purposes do we use the data:

– To negotiate the terms of any cooperation at the negotiation stage. – For the conclusion and execution of a contract that we have drawn up with you. – For the processing of orders and any kind of financial transactions and for the issuance of the relevant documents (delivery notes, invoices and receipts of purchase and sale). – To send products to buyers and / or their designated recipients. – To manage any questions, complaints, refund requests or products. – For making payments and managing charges and credits from both sides, as well as for claiming amounts and / or receivables that may be due to us. – To communicate with you through the Social Networking site Facebook (our response to your questions and comments, your participation in competitions). This communication is possible only at your own initiative to let us know your username. – To create a user account in order to provide its functions and to facilitate the purchase of products through our online store. An account may be created solely upon your request submitted to the Website and the Completion of Data on your own initiative. – To maintain, update and protect your account. – To send a Newsletter / offers for the purpose of presenting, promoting, promoting our new products and / or new services, as well as for the purpose of notifying our commercial practices and offers, and the presentation of any promotional actions in the contact details provided to us. you have declared yourself, using traditional methods of communication (eg mail, telephone) or automatic means (eg Internet, fax, e-mail, text messages, etc.). In the latter case we use the Data that you provide to us only after your Consent for this purpose. Your consent may be revoked at any time.

Under what legal basis is the Data used for these purposes:

– Because the processing is necessary for the negotiation, conclusion and execution of the contract, agreement and / or transactional relationship between us, as well as for the fulfilment of any obligation we undertake towards potential customers, clients, suppliers, employees and partners. Especially regarding the purchases through our online store, the processing is necessary for the management of your order, its completion and finalization, the confirmation of payment and the shipment of the products. – Because the processing is necessary for our compliance with obligations arising from the law, and in particular from European or national legislation (mainly tax and insurance obligations, e-commerce legislation). Because the processing is necessary for the pursuit (judicial or extrajudicial) of our legal and / or legitimate interests (moral and property), mainly the best possible exercise of our business activity, the safeguarding of our claims against any interested party, as well as the claim any debts to us. Processing may be necessary for the parallel pursuit of your own interests. – Because our counterparties consent to this, expressly providing their express and free consent in cases where it is required. We reserve the right to process the Data for more than one of the above purposes. Depending on this purpose, the appropriate legal basis will be invoked. The purposes for which we use the Data do not require your consent as a legal basis for processing. The only exception, in which Your consent is required for the processing of the Data, is their use to send information material for the purpose of presentation, promotion, promotion of our new products and / or new services, as well as for the purpose of disclosing commercial practices and our offers, and the presentation of any promotions.

Change processing purpose


We process the Data only for the purposes for which it was collected, which are named herein. We may process Data for another purpose only if we verify that it is a purpose compatible with any of the purposes for which they were originally collected, or if we request and give your consent to do so.

In particular: Employee Data

These are employees with a fixed-term or indefinite employment contract, full-time or part-time, on a probationary period, in apprenticeship, as well as in the execution of an internship, or any other employment status. In addition to the Data mentioned above, the following are collected: home address, landline telephone number, ID and / or Passport number, Driver’s License details, marital status information (married, unmarried, number and age of children), information for academic and professional qualifications, Social Security Registration Number and some information about your health (mainly: illnesses, medical certificates and opinions, certificates proving medical intervention, care or hospitalization). The purposes of processing this Data are: – The conclusion of an employment contract, good performance of the contract, – The fulfilment of every obligation imposed by the current labor law on the employer and the assurance that the employee enjoys the rights granted to him by law (calculation of legal salary, classification in salary category, calculation of previous service, determination of due allowances, granting of parental leave, leave , sick leave), – The fulfilment of any employer obligation towards any public, tax or other authority and any insurance body, – And the realization of any other manifestation of a contract or employment relationship, even one that has expired or terminated (e.g. the issuance of a letter of recommendation or a certificate of employment to a former employee). For these purposes, the legal basis for processing is the above (performance of the contract, compliance with legal obligations, defence of legal interests), and not consent. In particular, health data is collected and processed only to the minimum extent necessary and with the consent of employees for the exercise of rights in the field of labour law and social security law, mainly for the granting of sick leave and sick leave to employees. In case of sending Data due to Your expression of interest for employment and / or cooperation, this Data is not retained, but is safely destroyed, immediately after the end of the evaluation of the expression of interest. In other respects, the entire Terms of this Privacy Policy also apply to Employee Data.

How long do we store the Data


We store the Data for the duration of the transaction that binds us and is needed to fulfil the purposes set out in this Privacy Policy, unless applicable law provides for a longer retention period. In the event of termination of this transaction in any way, we will retain the Data until any claims on both sides are settled, otherwise, until any legally enforceable claim arises from and / or relating to our transaction is subject to a limitation period or amortization period. If a legal dispute is pending between us or relating to our relationship / transaction, the Data will be retained until an irrevocable court decision is issued and any claim arising from its enforcement is settled. Employee Data is retained until any third party claims against us regarding the manner in which the Employees performed their duties are barred. Also, the Data is kept for as long as required, in particular by the tax and insurance legislation, but also the entire legislation. The Data we process under Your Consent is retained until you ask us to stop doing so.

How we store the Data


The processing of the Data is done in both printed and electronic means and their registration is done in our system of organization and archiving, in accordance with the current legislation, including the provisions concerning the security and confidentiality of the Data. We ensure that the processors and software we use require as little data processing as possible to achieve the purposes set out in this Privacy Policy.

Who has access to the Data 


Our competent employees are authorized to process them for the execution of the object of their work and the work tasks assigned to them. Processing takes place to the extent necessary for the performance of their duties. They are committed to complying with this Privacy Policy. In the course of our business in a lawful and lawful manner, our support in the provision of services and the pursuit of our legal interests, we may disclose Data to associates with the company, such as legal advisors, accountants, tax experts, IT service providers, webmasters, companies responsible for processing credit cards and payments, companies providing parcel and product distribution services. These persons receive only the Data that is absolutely necessary for the fulfilment of the work they undertake, they process it only after our explicit order and authorization and exclusively for the purposes mentioned in this Privacy Policy. We ensure that these persons are aware of this, as well as to respect and implement all European and national legislation on the protection of Personal Data, even signing the relevant contractual terms. In case you search our online store through third party providers (internet promotion, etc.) you must check the terms of operation of the platform and Data processing before accepting them, the content of which is not controlled by our company. Finally, the Data may be disclosed to public bodies and services, to judicial and independent authorities, to the tax authorities, and / or to insurance funds, if a relevant obligation is provided by law and upon request that has the necessary formalities. In no other case will the Data be disclosed to third parties, natural or legal persons, nor will it be disseminated in any way.

Data Security

We take all appropriate physical, technical and organizational measures to ensure that the processing of the Data is lawful and to prevent any risk that may arise from it (accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access). We make every effort to keep the Data up to date and accurate, to store and delete it securely, not to collect and maintain Data that is not necessary for the purposes of the processing mentioned herein. These physical, technical and organizational measures shall be reviewed and amended as necessary. It is specially marked for the data used during the registration and subsequent entry of You on our website (mainly Password): every time you enter Your data, You are provided access to your personal account, through the server of our company with the observance of security standards . You are the only one who knows the Password and you are solely responsible for maintaining the confidentiality of the passwords by third parties.

What Are Your Rights?


You can exercise the rights provided by Articles 15 to 22 of the GCC at any time, namely: • The right of access, i.e. the right to confirm that we hold and process Your Data and to examine its contents, its accuracy and its processing conditions, • The right of correction, i.e. the right to request the correction of inaccurate data, and / or the completion of incomplete data, • The right to delete (“right to be forgotten”), i.e. the right to request that we delete your Data, especially if the Data is no longer necessary for the purposes for which it was collected and processed, a right which, however, is subject to of Article 17 GCP. Please note that we may not always be able to comply with a request for specific legal and legitimate reasons, for which we will inform you specifically and reasonably, • The right to restrict processing, in the event of a dispute over the accuracy of the Data or in another case expressly provided for in Article 18 of the GIP, • The right of portability, i.e. the right to receive your Data in a structured and commonly used and machine-readable format, as well as to transfer the Data to another processor, • The right to object, for the exercise of which you must inform us with reasons why you consider that the processing of Your Data by invoking our legitimate interest affects your fundamental rights and freedoms, and / or to the extent that you consider that Your Data is processed for purposes direct marketing. • Finally, you can revoke your consent to the processing of your Data at any time, as long as our company relies on your consent as the legal basis of the processing. Revocation does not affect the lawful processing that took place before your consent was revoked. For the exercise of the above rights, as well as for any question, query or complaint, you can contact Ms. Savvas Ioannidis, at +30 2392070110, at the email address info@sv-hotelsupplies.com, and at the address of our company. We have forms for the exercise of the above rights, which you can look for in the above contact details. These rights are exercised free of charge by you, unless due to repeated submission they bring administrative costs to our company. We will take every possible measure to respond to your request within 1 month from the next day on which it will come to our knowledge, informing you either of its satisfaction or of the objective reasons that prevent it. Finally, in the event that you believe that your right to the protection of your Data is violated in any way, you reserve the right to appeal to the Personal Data Protection Authority, at the following contact details: Postal address: 1-3 Kifissias Avenue, PC 115 23, Athens, Greece. Call Centre: 0030 210 6475600 Fax: 0030 210 6475628 Website: www.dpa.gr Email Address: contact@dpa.gr

Privacy Policy Review 


This may be amended to include any new legal requirements or changes to our Data Retention Practices. In this case a new one will be issued and the version displayed at the beginning of the file will be changed. In the event of a substantial change in the way your Data is collected, stored and processed, you will be informed of any appropriate way.