Terms of use

LEGAL NOTICE

The goal of our company is that all procedures and transactions carried out through our website www.sv-hotelsupplies.com are harmonized with International, European, Greek law and laws related to e-commerce. We also operate on the basis of the law on consumer protection (Law 2251/1994) which governs issues related to distance buying and selling.

The following terms of use, which are listed in detail, govern the rights and obligations of the company to all visitors of the website www.sv-hotelsupplies.com as well as the rights and obligations of visitors to it.

Terms of the contract

Our company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store, according to its needs and trading habits. It also undertakes the obligation to inform the users for any modifications as well as for any change through the website of this online store.

Provided information & Products

Our company is committed to the quality, completeness and validity of the information provided on the website www.sv-hotelsupplies.com, both in terms of the exact information displayed and the services provided by its online store, subject to any technical or typographical errors, which can not be predicted or have occurred unintentionally or due to interruption of the website due to force majeure.

Limitation of Liability

www.sv-hotelsupplies.com is not liable to customers / users for damages that may arise from the execution or non-execution of their order (except in the case of “Return Product”). The online store www.sv-hotelsupplies.com can not guarantee the availability of the products, but it guarantees the timely information of the final consumers about their non-availability. The online store www.sv-hotelsupplies.com provides the content (e.g. information, names, photos, and illustrations), products and services available through the website exactly as they are. In no case the online store www.sv-hotelsupplies.com is not responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative, which is indicative and not restrictive, divisive and / or cumulative consists of loss of profits, data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties due to the operation or not and / or use of the website and / or inability to provide services and / or information made available by him and / or any unauthorized interference by third parties with products and / or services and / or information made available through him.

Intellectual property rights

All content on the website, including images, graphics, photographs, drawings, texts, services and products, are the intellectual property of www.sv-hotelsupplies.com and are protected by the relevant provisions of Greek law, European law and international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the actual provider of the content of the website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of www.sv-hotelsupplies.com or any other legal owner of the above copyrights rights. The names, images, logos and insignia representing the online store www.sv-hotelsupplies.com and / or third parties affiliated with it as well as their products or services, are the exclusive marks and insignia of www.sv-hotelsupplies .com or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial – intellectual property. In any case, their appearance and display in the online store www.sv-hotelsupplies.com, should in no way be construed as a transfer or assignment of their license or right of use.

Methods of Payment – Receipt – Shipping Costs

– Cash on delivery: upon receipt of the parcel by the carrier.
– Payment by Credit Card: The online store of www.sv-hotelsupplies.com accepts all Visa and Mastercard credit cards. Payment by credit card is made through the Secure Environment of Eurobank.
– Parcels are shipped through a courier company or transport companies, which delivers to the postal address stated by the customer when ordering at www.sv-hotelsupplies.com. In case the parcel arrives at its destination open, violated, abused, the customer has the right to refuse receipt and payment.

Withdrawal / Return – Product Replacement

You have the right to return the products you bought and request their replacement:
a) In all cases in which, through proven fault of www.sv-hotelsupplies.com, incorrect products or products of poor and defective quality were sold (error in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging).
b) In all cases there has been a proven problem or defect in the product.
In all these cases, the customer has the option either from the beginning not to accept the receipt of the product or after receiving it, to return the product within 15 calendar days from the day of delivery after contacting directly to the website www.sv-hotelsupplies.com report the problem and prior agreement on its return. In any case, the products must be returned in excellent condition, in the condition received by the customer, complete, without damage with the product packaging being the one that normally accompanies the product. In this case, only the direct cost of returning the products is borne by you. In case the defective products are not returned within 15 calendar days, then www.sv-hotelsupplies.com may not accept any return and replacement. Prior to any return, it is recommended to consult the online store www.sv-hotelsupplies.com.

Order cancellation

If you have placed your online order but the product has not been shipped you can cancel it by sending a cancellation email to info@sv-hotelsupplies.com with the details of the order.
If the product has been shipped you can cancel the order contacting us by sending an email to info@sv-hotelsupplies.com with the details of the order. In this case you will have to bear the shipping costs and return the order.